FAQs

Collapsible content

Back view of a person wearing a black Classic embroidered cap and an olive Climb Higher mountain graphic tee

How do I choose the right size?

Our gear is unisex. Every product page has a Size Guide — real garment measurements, in inches or centimetres. When in doubt, size up for a relaxed fit, or stay true to size for a closer fit.
Still torn? Email us at crew@sailersco.com — we'll help you nail it.

How long will my order take?

Every piece is made especially for you when you order. Allow 3–7 business days for your piece to be made, then 3–5 business days for shipping. You'll get a tracking number the moment your order ships.
During busy stretches, making yours can take a day longer — good things take time.

Do you ship internationally?

We currently ship within the USA only.

How do I track my order?

Your tracking number arrives by email as soon as your order ships. Don't see it? Check your spam folder.

What's your return / exchange policy?

14 days from delivery. Email crew@sailersco.com with your order number, your reason, and clear photos if something's off.
Please wait for our go-ahead before sending anything back — unapproved returns can't be accepted. For non-damaged items, return shipping is on you.
Full details on our Refund Policy page.

Do you sell gift cards?

Yes! Our gift cards are the perfect gift for the adventurer who has everything.

Can I use a discount code?

One code per order — codes can't be combined or stacked. If yours isn't working, double-check the fine print or email us at crew@sailersco.com.

What payment methods do you accept?

All major credit and debit cards, plus PayPal, Apple Pay, Google Pay, Venmo, and Shopify Payments. Checkout is always secure.

How do I care for my Sailer's gear?

Tees, sweatshirts & hoodies: machine wash cold, inside-out, gentle cycle, mild detergent. Tumble dry low — or hang dry for the longest life. Cool iron inside-out if needed, never on the graphics. No bleach, no softener, no dry cleaning.
Beanies & hats: hand wash, spot clean, air dry only.

What are your sustainability efforts?

We make each piece especially for you when you order — nothing sits in a warehouse, nothing goes to waste. Water-based, non-toxic inks. Responsibly made materials wherever possible. Efficient, low-waste packaging. Small footprint, big adventure.

Where are your products made?

We partner with vendors around the world and sample everything to our standards. Every piece is quality-checked, printed, and shipped within the USA.

Why Sailer's Co.?

Welcome to Sailer's Co. — "Sailers" to our loyal crew. Deeply inspired by the sea, adventure, and bold living. Sailer's is here to dare you to take risks, embrace your authenticity, and wear it proudly. Whether you're a Classic soul or live with No Limits — go take the risk, be inspired, and Stay Wild!

What are Sailer's Adventurer Stories?

Sailer's Co. stands for the belief that adventure is a way of life — daring into the unknown, salty breeze at your back, free to chase the wild with no limits. Our Adventurer Stories are where we feature fearless explorers, risk-takers, and those who refuse to be tamed — just like you.
Want to share your journey? You might be our next Adventurer.

Still need help?

Email us anytime at crew@sailersco.com — our founder Erika will get back to you.