
FAQs
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What are your sustainability efforts?
At Sailer’s Co., we are dedicated to sustainability by partnering with vendors who share our commitment to eco-friendly production practices. Our products are made on demand, which reduces overproduction and minimizes textile waste. We use water-based, non-toxic inks for printing and source responsibly made materials whenever possible. Additionally, our fulfillment process is designed to minimize waste through efficient packaging and energy-conscious operations. By choosing a made-to-order production model, we help reduce environmental impact while delivering high-quality, unique products just for you.
Where are your products sourced and made?
At Sailer’s Co., we carefully source our materials from various parts of the world, ensuring the highest quality and uniqueness in every piece. Each product is meticulously sampled to meet our standards, quality checked, printed and custom-made to be shipped within the USA—just for you. This process allows us to create one-of-a-kind items that reflect our passion for craftsmanship, adventure, and coastal-inspired style.
What methods of payment do you accept?
At Sailer's Co., we accept all major credit or debit cards. You may also securely check out through Shopify Payments, PayPal, Apple Pay, Google Pay and Venmo.
How long does it take for my order to ship?
Each order is made just for you! Please allow 3-7 business days for processing and fulfillment before your order ships. This timeframe ensures high-quality production with minimal waste. Shipping then takes an additional 3-5 business days for delivery, depending on your location. You’ll receive a tracking number as soon as your order is on its way!
What are the washing instructions for my sweatshirts?
T-shirt, Sweatshirt, and Hoodie Care Instructions
-Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors.
-Use non-chlorine bleach, only when necessary.
-No fabric softeners.
-Tumble dry low, or hang-dry for longest life (recommended).
-Cool iron inside-out if necessary. Do not iron decoration.
-Do not dry clean.
-Be wary of washing and drying on a high setting, especially when the garment is 100% cotton. High-temperature washes can fade and crack the print, and a high-temperature dryer setting can shrink the garment, as well as damage the print.
Following these steps will help preserve the quality and longevity of your sweatshirts.
How do I choose the right size?
Our hoodies, sweatshirts and t-shirts are unisex, so we recommend sizing up for a more relaxed fit—for example, if you typically wear a men’s M, consider ordering a size L. To ensure the best fit, please refer to the size guide on each product page.
If the size chart is cut off, try adjusting your browser’s zoom settings to view the full page. If you need further assistance, feel free to email us at sailersco@gmail.com—we’re happy to help!
Do you offer international shipping?
Our goal is to ship worldwide but currently we are only able to ship nationwide in the USA.
How can I exchange an item?
Since each item is made to order just for you, we do not offer exchanges at this time. To ensure the best fit, please review the size guide carefully before placing your order. If you have any questions about sizing, feel free to reach out to us at crew@sailersco.com—we’re happy to help!
How do I make a return?
We do not accept returns for non-damaged items, as each product is made to order. To ensure the perfect fit, please carefully review the product description and size chart before making your purchase. If you have any questions about sizing or need assistance, feel free to email us at crew@sailersco.com—we’re happy to help!
What is Sailer's Co.?
Welcome to Sailer’s Co., also known as Sailers by our loyal crew! Whether you’ve searched for us as ‘Sailers Co’ or ‘Sailers,’ you’ve found the right place. Our brand is deeply inspired by the sea, adventure, and bold living. We aim to inspire you to take risks, embrace your authenticity, and wear it proudly through our unique, coastal-inspired products.
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